NEW YORK—Sept. 14, 2021—Morgan James’ new release, The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait To Share, by Dan Gingiss, shows managers and executives how to create remarkable customer experiences to draw more customers.
Customer Experience Coach, Dan Gingiss understands a positive customer experience can be more persuasive and powerful than a brand campaign. His twenty-year professional career in customer experience, customer service, marketing, and social media, taught him focusing on providing a memorable experience for current customers can attract more patrons. By applying the WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive) and learning the successes from other companies, managers and executives learn to provide experiences that customers will want to talk about to family, friends, co-workers, and social media followers. This can result in positive publicity and higher sales—with little advertising or marketing.
Businesses eager to know the secret to gaining publicity and generating higher sales, read this book to learn how to become The Experience Maker.
If you would like more information about this topic, or to schedule an interview with Dan Gingiss, please contact authorsupport@morganjamespublishing.com.
About the Author: Dan Gingiss is an international keynote speaker, customer experience coach, and the chief experience officer of The Experience Maker, LLC.
His twenty-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at three Fortune 300 companies: McDonald’s, Discover, and Humana. Dan earned a BA in psychology and communications from the University of Pennsylvania and an MBA in marketing and operations from the Kellogg School of Management at Northwestern University. A native Chicagoan, he is a lifelong Chicago Cubs fan, a licensed bartender, and a pinball wizard.
More About This Title: The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait To Share, by Dan Gingiss, will be released by Morgan James Publishing on September 14, 2021. The Experience Maker — 978-1631954597 —has 212 pages and is being sold as a trade paperback for $17.95.
About Morgan James Publishing: Morgan James publishes trade quality titles designed to educate, encourage, inspire, or entertain readers with current, consistent, relevant topics that are available everywhere books are sold.
( www.MorganJamesPublishing.com )