Author Relations Manager (ARM) THE JOB:
This position is full time. Schedule is 9:00am to 6:00pm, Monday through Friday.
Our Customer Service Representatives are called ARMS – Author Relations Managers. Each ARM is assigned authors to walk through our publishing process. Morgan James offers un-parrelled customer service to create and maintain great relationships with our authors. An ARM is the lifeblood of Morgan James and includes responsibilities such as email, answering the phone and walking an author through the entire publishing process. The ability to create a great connection with an author on the telephone and through email is crucial to this position. You must: - Have excellent communication and listening skills
- Possess strong attention to detail
- Want to work hard on a friendly team
- Are willing, able, and ready to learn, and to give unparalleled customer service
- Have a great telephone manner
- Are extremely reliable and consistent
- Enjoy talking on the phone
- Are eager to develop and grow new skills
THE PAY:
Initial pay will be salary and is based on experience and qualifications, with evaluation in 90 days for pay raise.
Interviewing will span about two weeks and include several phone and one to two in-person interviews. The last interview is a half-day interview where you spend time with people doing the job, so you can fully understand what the job is about. We take time in hiring and believe it's worthwhile to invest the time to get people that are right for the position, and also give you good exposure to the work we do and our company culture. THE LOCATION:
The ARM's work from our Operations office in Newport News, Virginia (see About Us for address). WHAT NOW? Please carefully follow our instructions to apply. - DO NOT SEND A RESUME OR SEND ATTACHMENTS.
- E-mail us using the form below with the subject line "I’d Love to Help Authors!"
- Tell us a little about yourself and why you might like this position
- Tell us what you did in your last employment
- Tell us when you'd be available to start
- Include two phone numbers if possible and earliest/latest time in the day we can reach you on a weekday.
- Stand out from the others by including a positive experience you've had with another company as a Customer.
Due to the high level of interest for this position, we will contact only those we believe to be a fantastic fit for this position. Thank you so much. Use this form to submit your information.
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